I went and asked for some more help but everywhere was closed. The tourist desk, the Air New Zealand counter, the security guards..noone could tell me anything.
I finally found out the name of the hotel and had decided that I would use my credit card and charge it back to Qantas. Mum called Qantas in Australia and by the time I was checking in at the hotel a room, dinner and breakfast had been sorted out. I took it easy and then jumped on the first plane the next morning to my destination. I got into Queenstown about 20 hours later than I first thought....pretty sweet hotel and meals though.